Frequently Asked Questions
Everything you need to know about bringing sustainable luxury into your home.
What materials are Truly Earthy products made from?
We prioritize sustainability by using natural, ethically sourced materials such as organic cotton, reclaimed wood, hand-blown glass, and biodegradable ceramics.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or made-to-order items, please allow up to 14 business days for delivery.
Do you offer international shipping?
Yes, we ship to over 30 countries worldwide. Shipping costs and delivery timelines vary based on the destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Are your packaging materials eco-friendly?
Absolutely. We use 100% recyclable cardboard, compostable mailers, and water-activated tape to ensure your purchase arrives safely without harming the planet.